Get High Speed Internet to Power all of Your Devices

At Bandwidth Place, we partner with the top Internet providers letting you compare plans to find the ISPs to meet your household’s needs. We let you power multiple devices: desktops, laptops, smartphones, tablets, video game systems and even other smart home devices, like Amazon Alexa and Google Home. If you are moving or want to upgrade your Internet or bundled digital home services, simply call us and we will check availability and recommend the best plan.

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Our accurate Internet speed test is designed to test your performance on any device, without the cybersecurity issues of Flash or an inconvenient app download. This ensures your actual speeds match what the ISP promised. A new Internet provider search feature combines our knowledge from testing Internet speeds around the world with over 15 years of finding the best plans for our clients – all on one easy to use site.

When it comes to Internet plans it’s your choice: you decide!

How much does fast Internet service cost?

Your ultimate Internet speed depends on many things: your ISP, service tier, and whether or not you bundle Internet with other products, like cable or satellite TV, as well as digital phone. Higher tiers generally provide improved speed. Additionally, the type of Internet service – cable, DSL, fiber, etc. – also influences your final speed, bandwidth, and cost.

What is the fastest Internet provider in my area?

The fastest ISP in your area depends on the number of providers and the types of service they offer. In short, competition is good for you, the customer. Generally, fiber-optic Internet access offers significant advantages over other types, like cable, DSL, and satellite.

Choosing a higher service tier gives you more speed to enjoy 4K video streaming and online video gaming. Simply enter your ZIP code on our convenient form and we’ll show what’s available in your location. Or give us a call for a personal analysis of the best option for you. We’re here to help!

8 Important Tips when Choosing an Internet Provider

Promotional pricing or the lowest-cost plans often include conditions or restrictions that you need to consider before selecting an Internet service. Here are eight important areas to review when you evaluate a new plan:

• INTRODUCTORY PRICING: Sure, those initial prices sound enticing, but will my overall cost increase when the term ends? Also don’t forget to consider any penalties for early cancellation. Some competing providers offer to pay these fees for new customers leaving another ISP. Ultimately, pay close attention to the offer details.
• EQUIPMENT: Does my Internet service include a WiFi router to connect all of my devices? Does the modem and router use the latest technology for 100 Mbps access? Are there equipment fees? Is it cheaper in the long run to just buy my own modem and router?
• INSTALLATION: How is the product installed? Will I need to be home? Is there an installation fee? Does the ISP provide a specific installation window?
• CUSTOMER SUPPORT: Is Customer Support available anytime? Do they provide email, text messaging, and/or web-based support options in addition to phone?
• TECHNOLOGY: What technology does the Internet connection use? DSL? Cable? Fiber? Will it slow down during the day? Full sections for each Internet service type are located further down our homepage.
• ADDITIONAL BENEFITS: Does my plan include nationwide WiFi hotspots? Is security included? What about streaming TV options or an app for my smartphone or tablet computer?
• BUNDLE TO SAVE: Can I bundle my Internet service with a TV, home phone, or digital home security plan to save money? Is there any contract period requiring a penalty for early cancellation? Do they provide an easy “one stop” billing option?

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What are the different types of Internet service?

There are multiple technologies used for Internet access. Here is an overview of the most widely-used.

Cable Internet

Cable service is by far the most popular and successful form of high-speed Internet in the US. Those who use cable Internet find that the broadband service is reliable, as well as fast. In order to get the best deal, consumers should look at bundling their cable Internet with TV and digital phone via their ISP.

Nearly all cities and communities offer cable TV service. As a result, these locales typically also provide broadband service for Internet users. The existing coaxial cable is ideally suited for Internet use, so there isn’t an added expense to have new lines run or maintained.

Cable service by an Internet service provider offers some of the fastest download speeds on the market. At speeds up to 100 Mbps, cable service exceeds DSL Internet by five times.

To obtain the best download speeds offered by cable Internet, your ISP must provide a cable modem with the latest technology. Be sure to ask them about the technology level of their modem. Sometimes, they include one with a built in router used to provide WiFi network in your home.

You are also able to use your own modem and router, which offers significant cost savings over the long haul. Ask about which models are compatible with their service.

Fiber Optic Internet

Fiber optic technology offers Internet subscribers some of the fastest connections available. An ISP using fiber Internet provides speeds up to 25 times faster than DSL or cable. For instance, the download speed for a 4-minute song via broadband Internet is 1.5 seconds for the fastest speed of 20 Mbps. Compare this to gigabit fiber optic speed, which takes a fraction of a second.

Fiber Internet service continues to increase in coverage across the country. More than 10 million households in the US have a fiber optic connection as of 2015.

In short, expect a gigabit-level connection with a Fiber optic Internet service, such as Google Fiber. This typically offers consumers the best deal on Internet for the price. Bundling fiber Internet with cable TV or digital TV is an option available with some ISPs, like Google, AT&T, or Verizon.

Fiber is also ideal for heavy Internet users including gamers, video streaming fans, and those with a home office. In fact, subscribers of fiber Internet regularly report faster speeds than advertised according to the Federal Communications Commission.

Thanks to the use of optical cables, data travels longer distances and holds the signals intact throughout. Data gets transmitted using light, making for Internet speeds much faster than cable or DSL providers. Advances in fiber Internet are ongoing to increase speed and reliability.

Unfortunately, most rural areas are still working to get fiber Internet. It is typically only available in urban and metro areas due to the expense of installing fiber in the ground. Additionally, as the cable itself is thinner and lighter, it requires a more delicate operation, which also includes more maintenance.

Mobile Internet

A mobile Internet device – smartphone, hotspot, etc. – lets you bring the Web wherever you go. Your wireless access fits right into your pocket or within your device, allowing you full service no matter the location.

Mobile Internet is fast becoming as necessary as phones and computers. In the US, mobile devices, including smartphones and tablets, are the fastest growing technology segment. 45 percent of Americans used tablets in 2015, up from 3 percent in 2010.

Users wanting high-speed Internet service wherever they go find mobile broadband to be a perfect solution. Wireless providers also offer a variety of mobile Internet options. These include the use of mobile Internet as a WiFi hotspot. This allows users to share their connection with more than one mobile device.

Since mobile Internet is WiFi on the go, it’s ideal for our high-speed world that requires a constant connection. Thanks to this portability, users can work, play, or communicate using their wireless broadband almost anywhere. Those using mobile benefit from the lightning fast service they’ve come to expect with broadband.

To make it easier and more cost effective to stay connected using mobile Internet, wireless Internet providers are upgrading their offerings. For example, most major wireless providers now include plans with unlimited data for wireless broadband customers.

Remember mobile Internet service typically requires a data plan separate from voice charges. The result is that customers generally have to pay more for the service. Wireless Internet providers generally have data caps on the amount of data a mobile Internet subscriber can use per month. Going over this monthly limit means overage charges, which can be costly.

Satellite Internet

Satellite Internet service offers another option for consumers to access the Web at home. Using a dish, Internet data is transferred using satellites in space. This cuts out the need for in-the-ground cables, improving Internet access in rural and remote areas.

As satellite technology continues to advance, so does the performance provided by ISPs. In a 2013 report by the Federal Communications Commission (FCC), satellite Internet service experienced a huge surge in performance. This report showed speeds were 140 percent better than advertised by ISPs.

Satellite tends to be the sole option for wireless Internet in many rural areas. It is easy to install and offer wireless connectivity. Consumers can sign up for satellite Internet as a bundle with another service provider that only offers digital or cable TV without Internet.

In short, satellite Internet provides high-speed broadband wireless access. It can be faster than DSL and dial-up service in areas where Internet options are limited. Additionally, satellite Internet is always on and ready to go, while also not interfering with phone or cable lines.

Unfortunately, satellite Internet typically includes data caps. This puts a limit to the amount of usage available per month, which is something that most consumers are not used to with typical home Internet service. This especially impacts the streaming of rich-media content, like movies and TV shows.

During inclement weather, satellite service is often disrupted. Another cause for concern is the time lag issues that can happen due to satellite technology. As it takes thousands of sky miles for data packets to be transmitted this can slow down the response rate for users. Trying to chat, shop, play games online or watch satellite TV can be difficult as a result. This same rule applies with home automation systems.

DSL Internet

DSL Internet service remains one of the most popular and widely available forms of Internet access in the US. Many households choose DSL as their preferred form of Internet over telephone lines. In fact, the US Census Bureau shows that in 2013 only one percent of households were using dial-up, in comparison to the 21 percent using DSL.

DSL is generally available through ISPs wherever telephone landlines are run. This includes rural areas where other forms of Internet, such as fiber, are unavailable. Subscribers typically receive download speeds of up to 20 Mbps, which is ideal for gaming, video streaming and chatting online.

For many living in rural areas, DSL is the fastest Internet option available. When searching for the best Internet service provider, consider what they offer for Internet speed. Remember that bundling with satellite TV or digital TV also saves consumers money.

DSL offers a reliable, affordable and fast Internet service over a wide coverage area. The use of landlines to run DSL Internet service also increases its connection quality. Those using the Web for work or gaming will appreciate this reliability.

In a speed test, DSL is much faster than a regular dial-up modem. The DSL modem is typically provided by the ISP, along with regular updates and upgrades. Additionally, homeowners can use their phone for making calls while on the Internet.

For homeowners in new residences or in some rural areas where telephone cables are either nonexistent or sub par, DSL is not a good option. Also, some communities may not have an Internet service provider that currently offers DSL.

The shared traffic of DSL Internet can slow the connection. This is most obvious during times of peak Internet use, especially weeknights. In order to accommodate all users, the connection may not reach the optimal download speed of 20 Mbps, which can cause lagging and delays.

How do I cancel my Internet Service?

Unfortunately, most providers require you to call them to cancel your service. While this takes up valuable time out of your day, it really is the only option. Ensure you aren’t within your contract period. So don’t forget to read the fine print on your service agreement to see if there are any penalties for early cancellation.

Some ISPs may offer you a better deal to keep you as a customer, likely available for a limited time. Keep this in mind as part of the cancellation process. Once again, don’t forget to read the fine print on your contract. Watch out for the dreaded early termination fee!

Internet Service

Important information about T‑Mobile’s Broadband Internet Access Services and T‑Mobile’s Open Internet Disclosures

This page provides information about T‑Mobile’s Broadband Internet Access Services. “Broadband Internet Access Services” refers to services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints. The network practices, performance characteristics, and commercial terms applicable to T‑Mobile’s Broadband Internet Access Services over our 2G, 3G, and 4G networks are described below. This page does not describe the practices, characteristics, or terms that apply when using roaming partner networks. This page also includes links to other T‑Mobile documents containing further information applicable to our Broadband Internet Access Services.

This information applies to postpaid and prepaid services, including our government and enterprise services, as well as Broadband Internet Access Services purchased through the Schools and Libraries (E-Rate) program.

For questions or concerns not addressed here, please contact our Customer Care department at www.T‑Mobile.com, by calling 1-800-937-8997 or 611 from your device, or by writing to: T‑Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. Puerto Rico customers must direct written notices to: T‑Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn: Customer Care Manager.

What terms and conditions apply to T-Mobile’s Broadband Internet Access Services?

Broadband Internet Access Services are subject to the T-Mobile Terms and Conditions at https://www.t-mobile.com/responsibility/legal/terms-and-conditions. Specific information about our Broadband Internet Access Services can be found under the heading “Using Our Network” Certain uses of our network are also prohibited as described in our Terms and Conditions under the heading “Examples of Permitted and Prohibited Uses of the Services and Your Device.” E-Rate customers’ use of T-Mobile's Broadband Internet Access Services may also be governed by an applicable government contract or Major Account Agreement.

What data plans and pricing does T-Mobile offer?

T-Mobile offers mobile Broadband Internet Access Services for smartphones, basic phones, tablets, netbooks, USB modems, mobile hotspots and other wireless devices over our 2G, 3G and 4G broadband networks. Your data plan may feature a designated allotment of high-speed data, after which your data speed may be reduced or your data access may be suspended for the remainder of the billing cycle. If your data plan features a designated allotment of high-speed data, certain uses of the network may not count against that allotment.

Your plan includes access to the technologies, features, and services that you purchased when you activated your account. You may have temporary access to new services while they are being tested or made available for purchase. Temporary access to some new technologies, services, or features (e.g. 5G) may provide noticeable benefits, like significantly increased speeds. Your temporary access may end at any time, but we may begin offering access for purchase. For example, T‑Mobile is leading the industry in introducing new messaging capabilities which allow you to send larger file attachments and have bigger chat groups. T‑Mobile initially gave some users access to this new messaging service whether they had a data plan or not; but going forward, you may need to have a data plan or feature to use this new type of messaging and the data used to send and receive them may count towards your data allotments and the prioritization threshold for heavy data users.

Many of our plans include video optimization features which, when connected to the cellular network, deliver a DVD quality (up to 1.5 Mbps, typically 480p) video experience with minimal buffering while streaming. Customers may choose a plan where DVD quality is always enabled (Magenta), with the option to add on a feature where video streams at speeds that provide HD video capability (typically 1080p) on device (“HD Day Pass”) or on device and via tethering (Magenta Plus). Customers may also have plans that offer video optimization as a customer-controlled feature that can toggle on or off DVD-quality video at any time (“Binge On”), so that when enabled, their high-speed data lasts longer. Some qualifying video providers may choose to self-optimize their video content or opt-out of the Binge On program, see listing. The Binge On optimization technology is not applied to the video services of these providers and high-speed data consumption will continue as if Binge On were not enabled.

For more information about our current data plans for our services, including prices, terms, and conditions, high-speed data allotments and other features, please see the following:

Customer Plans (https://www.t-mobile.com/cell-phone-plans and http://prepaid.t-mobile.com/prepaid-plans)
Rate Card (https://www.t-mobile.com/ratecard)
Business and Government Plans (https://business.t-mobile.com)

Schools and libraries seeking to participate in the E-Rate program may be eligible to purchase Broadband Internet Access Services under existing contracts between T‑Mobile and government agencies. Schools and libraries interested in learning about eligibility to purchase under these contracts and the Broadband Internet Access Services available under these contracts should contact their account representative.

What speeds and performance can T‑Mobile-branded Broadband Internet Access Services customers expect? Where are these speeds available?

Many factors affect the speed and performance that customers experience, including the programs running on the device, proximity to a cell site, the capacity of the cell site, the surrounding terrain, use inside a building or moving vehicle, radio frequency interference, how many other customers are attempting to use the same spectrum resources, the high-speed data allotment, and uses that affect your network prioritization, such as whether you are using Smartphone Mobile HotSpot (tethering) or if you are a Heavy Data User. A “Heavy Data User” uses more than 50GB of data in a billing cycle for consumer mobile plans and most government/business plans. This threshold number is periodically evaluated and may change over time. The term “Heavy Data User” does not apply to customers on a small number of business- and government-oriented plans, which are not subject to a threshold. In addition, many of our plans use video streaming optimization when connected to the cellular network to deliver a DVD quality (up to 1.5 Mbps, typically 480p) video experience with minimal buffering while streaming. T-Mobile optimizes data streams that are identified by our packet-core network as video; video providers may also choose to establish protocols to self-optimize their video. Customers may choose a plan where DVD quality is always enabled (Magenta), with the option to add a feature where video streams at speeds that provide HD video capability (typically 1080p) in the United States (Magenta Plus). Customers on certain Simple Choice plans may have video optimization as a customer-controlled feature that can toggle on or off DVD-quality video at any time (“Binge On”). Qualifying video providers may choose to opt-out of the Binge On program, see listing. The Binge On optimization technology is not applied to the video services of these providers and high-speed data consumption will continue as if Binge On were not enabled.

Also, as discussed below, T‑Mobile-branded plans except T‑Mobile Essentials and Home Internet are prioritized before the data of customers on non-T‑Mobile-branded services such as Metro by T‑Mobile. We also use a smaller data threshold to determine heavy data usage prioritization for non-T‑Mobile-branded services than for T‑Mobile branded services. The vast majority of customers on T‑Mobile-branded and non-T‑Mobile-branded plans receive higher priority than the small fraction of customers who are Heavy Data Users. T-Mobile Home Internet customers receive the same network prioritization as Heavy Data Users, but should be less likely to experience congestion because the equipment is stationary and available in limited areas. Customers may notice reduced speeds in comparison to customers with a higher priority during network congestion. For speed and performance information for non-T‑Mobile branded customers, see your brand’s network information/Open Internet page for details. For more information regarding prioritization, see the discussion below in How does T‑Mobile address network priority for its plans and brands?.

Customer devices also have varying speed capabilities and may connect to different networks depending on technology. Even within coverage areas and with broadband-capable devices, network changes, traffic volume, outages, technical limitations, signal strength, obstructions, weather, and other conditions may impact speeds and service availability.

Speed and Latency

Speed

The term “speed” is commonly used as a shorthand way to describe the rate at which a particular broadband Internet access service can transmit data. This rate (or speed) is typically measured in the number of kilobits or megabits transmitted in one second (Kbps or Mbps). Some applications like email or basic web browsing do not require a high-data speed to function very well, while other activities like high-definition video streaming or transferring large data files are better experienced with higher data speeds.

Latency

Latency, also known as delay, is the amount of time from when a data packet is sent to when it is received. For Broadband Internet Access Services, latency is usually expressed as the round-trip time in milliseconds (“ms”) that it takes for a data packet to travel between two end points on the Internet (from point A to point B and then back to point A). Some applications, such as email, can tolerate a substantial amount of latency without any noticeable impact on the application's performance, while other applications, such as real-time video conferencing, require lower latency to function properly.

Based on analysis and projections from third-party, crowd-sourced data and subject to the factors described above and below, T-Mobile expects T-Mobile-branded customers with broadband-capable devices and qualifying service will experience the following speeds and latency on our 4G LTE network. These ranges are projections based on roughly the 25th and 75th percentiles of network tests. For speeds, peak speeds represent the 99th percentile of network speed results:

4G LTE Network (On-Device):

• Download speeds: Typically between 7 – 40 Mbps, with peaks up to 90 Mbps and minimum expected speeds of less than 0.1 Mbps
• Upload speeds: Typically between 4 – 20 Mbps, with peaks up to 35 Mbps and minimum expected speeds of less than 0.1 Mbps
• Latency: Typically between 30 – 55 ms
  

4G LTE Network (Via Smartphone Mobile HotSpot/Tethering, for Plans Including 4G LTE Tethering):

• Download Speed: Typically between 3 – 25 Mbps, with peaks up to 90 Mbps and minimum expected speeds of less than 0.1 Mbps
• Upload Speed: Typically between 2 – 10 Mbps, with peaks up to 35 Mbps and minimum expected speeds of less than 0.1 Mbps
• Latency: Typically between 30 – 55 ms
  

T‑Mobile constantly works to improve network performance on its 4G LTE network and to pursue advanced and next-generation technologies and services. The above ranges are representative of current service plans. You may occasionally experience speeds outside the ranges included in your plan.

In recent years, T‑Mobile has aggressively built out its LTE network so nearly all of our customers have regular access to LTE speeds. In those rare instances where customers are not able to receive an LTE signal, T‑Mobile provides non-LTE connections (2G, 3G, and 4G HSPA+) in many areas. Non-LTE connections are used by the small percentage of our customers still using non-LTE devices or, in limited cases, when customers with LTE devices are unable to connect to the LTE network. Based on internal and crowd-sourced testing, we expect T‑Mobile-branded customers with broadband-capable devices during non-LTE sessions to typically experience average download speeds of 1.5 Mbps, average upload speeds of 230 Kbps, and latency between 60 and 180 ms. The typical customer experience on T-Mobile’s non-LTE network is good for streaming audio, email, and web browsing.

Some plans may, however, also include maximum speeds for some services. The Magenta plan includes a set amount of tethering at up to 4G LTE speeds, and then continues at a maximum of 600kbps. The T-Mobile Essentials plan includes tethering at a maximum of 600 kbps. Customers may choose to activate an add-on feature for a set amount of tethering data at up to 4G LTE speeds. Wearables plans provide a maximum of 600 kbps. See your plan for details.

For coverage information and for performance information relating to specific geographic areas, see our coverage map or click here.

Note

Boost Mobile High Speed Internet

Your 4G LTE speed range will depend on your device as well as the factors described above. You can learn more about the capabilities of our devices here (https://www.t-mobile.com/cell-phones). Subject to your data plan, customers using a 4G LTE device within the 4G LTE coverage area can expect to get 4G LTE speeds. Customers using a non-LTE device within the non-LTE coverage area can expect to get non-LTE speeds. Customers with 4G LTE devices will access the non-LTE network where it’s available outside the 4G LTE coverage area.

Your speed range will also depend on the high-speed data allotments associated with the data plan you have selected. See Consumer Plans (https://www.t‑mobile.com/cell-phone-plans and http://prepaid.t‑mobile.com/prepaid-plans) for more details.

How can I measure my data speeds on the network?

For Simple Choice customers, if your data plan features a designated allotment of high-speed data, data used by certain speed measurement applications will not count against that high-speed data allotment. See the full list here. If your data plan includes data use at reduced speed after you have used your plan’s monthly allotment of high-speed data, your data speed will be limited to 64 kbps or 128 kbps for the remainder of your billing cycle once you have used your allotted high-speed data. The results from some speed measuring applications may show current network speeds, rather than the reduced speed that is currently available to you. Speed measurement applications other than the ones listed here will show your reduced speed. A link to a speed test that will show your reduced speed will be sent to you via text message once you have reached your monthly high-speed data allotment. In addition, a link to a speed test that will show your reduced speed will become available on your handset once you have reached your monthly high-speed data allotment. If you use speed tests other than the ones listed here prior to reaching your monthly high-speed data allotment, use of those applications may count against your data allotment.

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How does T‑Mobile manage the flow of data on its network?

We engineer our network to provide consistent high-speed data service, but at times and at locations where the number of customers using the network exceeds available network resources, customers will experience reduced data speeds. To provide the best possible experience for the most possible customers on T‑Mobile-branded plans, we implement network management practices on a content-agnostic basis, such as caching less data and prioritizing data usage.

These practices do not discriminate against offerings that might compete against those offered by T‑Mobile or any T‑Mobile affiliate on the basis of such competition.

For additional information on T‑Mobile’s network management practices, see the discussion below in Network management for extremely high data usage and tethering and How does T‑Mobile address network priority for its plans and brands?.

Video Optimization

T‑Mobile utilizes streaming video optimization technology. Streaming video optimization improves overall data usage management of the network, resulting in greater network speeds and throughput for other customers using data because less network payload is dedicated to video. For customers on limited high-speed plans, optimization also helps customers stretch their high-speed data while streaming video. For video that is not self-optimized by the video provider, we adjust the delivery rate for streaming video, which causes the video to be delivered in lower resolutions and to use less data.

Video optimization occurs only for data streams that are identified by our packet-core network as video or where the video provider has chosen to establish protocols to self-optimize its video. Some videos, like those consumed via VPN or while tethering, may be difficult to identify as video and therefore cannot be optimized. The streaming video optimization process applies to all content identified as video regardless of the content itself or the website that provides it. While many changes to streaming video files are likely to be indiscernible, the optimization process may impact the appearance of the streaming video as displayed on a user’s device. It may also affect the speed of video downloads.

Video streaming optimization, when connected to the cellular network, delivers a DVD quality (up to 1.5 Mbps, typically 480p) video experience instead of a higher resolution version (e.g. HD), which is better suited for larger screens. Video optimization is not applied when a device is using Wi-Fi to connect to a non-T‑Mobile network.

Customers on our Magenta plan, where DVD quality video optimization is always enabled, may choose to activate and enable a feature where video streams at speeds that provide HD video capability (typically 1080p) in the United States by adding Magenta Plus.

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Some of our data plans include the enabled Binge On feature, which customers may choose to disable and re-enable at any time. Some video providers may choose to opt-out of the Binge On program, see listing. The Binge On optimization technology is not applied to the video services of these providers and high-speed data consumption will continue as if Binge On were not enabled.

Network management for extremely high data usage and tethering

Some of our plan options feature a customer-chosen high-speed data allotment with reduced speeds on our network after the high-speed allotment is exhausted, so customers can choose the combination of high-speed data and price that is right for their needs. Unlimited high-speed data customers do not have a specific high-speed data allotment on their device, however, and customers on limited high-speed plans may have extremely high data usage under certain circumstances, including if they access significant amounts of data that does not count against their high-speed data allotment. Some network management for these scenarios is required, because very heavy data usage by even a few customers at times and places of competing network demands can affect the network performance for all customers.

To provide the best possible experience for the most possible customers on T‑Mobile-branded plans, and to minimize capacity issues and degradation in network performance, we manage significant high-speed data usage through prioritization. Heavy Data Users will have their data usage prioritized below the data usage (including tethering) of other customers at times and at locations where there are competing customer demands for network resources, which may result in slower data speeds. At the start of the next bill cycle, the customer’s usage status is reset, and this data traffic is no longer prioritized below other traffic. Customers who use data in violation of their Rate Plan terms or T‑Mobile's Terms and Conditions may be excluded from this calculation. Data features that may not count against the high-speed data allotment for some plans, such as certain data associated with Music Freedom, or Binge On, still count towards all customers’ usage for this calculation. Smartphone Mobile HotSpot (tethering) data is also included in this calculation. Data used for customer service applications such as the T‑Mobile My Account app and the T‑Mobile Tuesdays app do not count towards customers’ usage for this calculation. To help avoid application of this practice, and reduce mobile data consumption, customers can set automatic updating of apps, podcasts and file downloads to run off Wi-Fi (making sure to connect to Wi-Fi to update applications and system periodically).

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Similarly, while we permit tethering pursuant to the terms, conditions and allotments of your data plan, significant Smartphone Mobile HotSpot (tethering) usage can affect on-device network performance for all customers. To ensure the best possible on-device experience for the most possible customers, and to minimize capacity issues and degradation in network performance, we prioritize on-device data (except that of significant data users, as described above) over tethering data at times and at locations where there are competing customer demands for network resources, which may result in slower tethering speeds.

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Where the network is lightly loaded in relation to available capacity, a customer whose data is prioritized higher than other traffic will notice little, if any, effect from having higher priority. This will be the case in the vast majority of times and locations. Customers may notice reduced speeds in comparison to customers with a higher priority during network congestion. At times and at locations where the network is heavily loaded in relation to available capacity, these customers will likely see significant reductions in data speeds, especially if they are engaged in isntm='false' settings='{'analyticsId':'WEB-30784-FAQ','moduleId':'a009995ee63ce49c9777488d0f31eae6d1f68f77','icid':','display':','color':'light-bg','background':'#F2F2F2','headingColor':'brand','headingAlignment':'center-aligned','headingTag':'h2','headingClass':'no-text-transform','headline':'Frequently Asked Questions','columns':'one-column','fullFaqItems':[{'question':'How does nu003cspan classu003d'nowrap'u003eT-Mobileu003c/spanu003e address network priority for its plans and brands?','answer':'u003cspan classu003d'nowrap'u003eT-Mobileu003c/spanu003e-branded plans except nu003cspan classu003d'nowrap'u003eT-Mobileu003c/spanu003e Essentials and Home Internet are prioritized before the data of customers on non-nu003cspan classu003d'nowrap'u003eT-Mobileu003c/spanu003e-branded services such as Metro by nu003cspan classu003d'nowrap'u003eT-Mobileu003c/spanu003e. We also use a smaller data threshold to determine heavy data usage prioritization for non-nu003cspan classu003d'nowrap'u003eT-Mobileu003c/spanu003e-branded services than for nu003cspan classu003d'nowrap'u003eT-Mobileu003c/spanu003e branded services. The vast majority of customers on nu003cspan classu003d'nowrap'u003eT-Mobileu003c/spanu003e-branded and non-nu003cspan classu003d'nowrap'u003eT-Mobileu003c/spanu003e-branded plans receive higher priority than the small fraction of customers who are Heavy Data Users. nu003cspan classu003d'nowrap'u003eT-Mobileu003c/spanu003e Home Internet customers are prioritized at the same level as Heavy Data Users, but are less likely to experience congestion because the equipment is stationary and available only in authorized areas. Where the network is lightly loaded, customers who have chosen nu003cspan classu003d'nowrap'u003eT-Mobileu003c/spanu003e Essentials, nu003cspan classu003d'nowrap'u003eT-Mobileu003c/spanu003e Home Internet, or non-nu003cspan classu003d'nowrap'u003eT-Mobileu003c/spanu003e brands will notice little, if any, effect from having lower priority. This will be the case in the vast majority of times and locations. At times and at locations where the network is heavily loaded in relation to available capacity, however, those customers will likely see reductions in data speeds, especially if they are engaged infalse'>